Returns & Exchanges

Of course, we recommend that you try the products you received as soon as possible to ensure they meet your expectations. However, if you have any doubts and are still deciding whether to keep the product, please consider the following guidelines:

• Try on shoes on a carpeted or clean soft floor. Avoid walking on uncovered surfaces and outdoors.
• Try on clothes without wearing perfume or makeup and do not remove the tags of the companies.
• Do not remove the security tag from bags and accessories.
• Do not bring light-colored products into contact with dark-colored fabrics, as there is a possibility of color transfer.
• It is essential to avoid any damage to the original packaging of the products and their contents (e.g. storage box, fabric bag, special labels, certificates, etc.), as they are an integral part of the product and must be included in the return.

Please note that all products undergo strict quality control before being sent to you. Therefore, we would like you to know that in case the returned products have any defect, such as scratches and other marks, or do not meet the aforementioned conditions, they will not be accepted and will be sent back to the customer at their own expense.

In case of returning part or all of your order, it is necessary to complete the form online and send the document. Product returns are not accepted without the return form. The products and their packaging must be in excellent condition and be accompanied by all documents (retail receipt or invoice, any promotional material, etc.). Especially when returning shoes, the shoe box must be packaged externally, so that no tape or sticker from the courier is stuck on it. Otherwise, your return will not be accepted, and the product will be returned to you at your own expense. Please take into account the instructions written on the back of this document. Before sending your return, make sure that no more than 14 calendar days have passed since the date you received your order.

If you wish to exchange the product you received, you should email us the order code you wish to exchange, the full name, and the phone number used for the order.
You can also call +357 22 03 00 63 and make your exchange by phone.

- If you received your initial order with BOX NOW, you can easily return your package to the nearest available Locker, which you can see on the Box Now live map at https://boxnow.cy. All you need to do is write the 10-digit number of your original shipment on the package, enter this 10-digit number in the locker, and leave the package for return. The total cost of your exchange will be €14 and will be deducted from your total return amount.
- If you received your initial order with General Post (Standard), then you should ask us to give General Post a pick-up order, which will be done from your address. The total cost of returning your money will be €18 and will be deducted from the total amount of the original order.
- If you received your initial order with General Post (Express), then you should ask us to give General Post a pick-up order, which will be done from your address. The total cost of returning your money will be €25 and will be deducted from the total amount of the original order.
- If the return conditions are not met, the respective products are returned to the customer at their own expense.

If you have any questions or need any clarification, please call us at +357 22 03 00 63.

The refund will be made within 15 working days from the date SQUARESHOP.cy received the returned products. The refund will be made to a bank account that you will indicate to us, so please fill in your account details on the return form. If you chose Paypal as the payment method, the refund will be made to your Paypal account.